Facilitating the world’s
largest vaccination drive

Designing the CoWIN platform at speed

Platform

Mobile & Desktop

Deliverables

Design sprint, Testing & Interface design

Meet the client

Visit

CoWIN

The CoWIN platform is the backbone of India’s vaccination drive. It is a centralised platform for registering beneficiaries, scheduling appointments, recording vaccination status, and issuing vaccination certificates.

Third-party applications can integrate with CoWIN to provide additional features and services, such as online payments, appointment reminders, and vaccination tracking.

Crowd outside a hospital waiting for vaccines

We redesigned CoWIN’s Vaccine Management Portal for hospitals, the Public Portal for citizens and the Vaccine Management Portal for the government to facilitate the operations and speed up vaccination for the 1 billion people of India.

Revamping the CoWIN Vaccinator for hospitals

CoWIN Vaccinator was being used by 1,12,700 vaccination sites to deliver vaccinations to the citizens of India.

Managing vaccinations at such a large scale required a system designed for efficiency and accuracy to assist healthcare workers in such critical times.

Overcoming lack of training in rural areas

Handling citizens’ private data while maintaining privacy

Integrating Aadhaar and biometric verification

Ensuring smartphone compatibility for rural India

All of this, with the urgency of
a war-like situation

The solution

⦁

1/5

Citizens could now get walk-in
vaccinations without prior registration

To accommodate vaccinations for a larger number of people, the portal was optimised for walk-in vaccinations. This proved to be a game changer in areas with lower digital proficiency. Now, people could walk in to their nearest vaccination centre and get vaccinated irrespective of their ability to get a prior registration.

2/5

Minors could be registered under
their guardian’s ID

Vaccinating children who did not have their government IDs yet was a big roadblock on the way to vaccinating every Indian. To solve this problem, the portal was optimised to register minors who didn’t have or carry their IDs under their guardians.

How might we accommodate the different types of documents citizens could get vaccinated with?

3/5

Healthcare workers could
give precise notifications
about the slots

Vaccinators needed to manage vaccine stocks and distribute slots on the basis of walk-ins, age group & the type of vaccines. To accommodate this, the dashboard was designed to give them a holistic picture of the important data.

4/5

Healthcare workers could efficiently manage queues of 1000s

We made the registration process on the vaccinator portal efficient and easy to use for the healthcare workers with minimal digital proficiency and training.

5/5

Vaccine stocks could be
managed with transparency

The system was optimised to record incoming stocks and usage of vaccine doses easily, to maintain real-time transparency and reduce wastage of vaccines.